Service Centers

Mill Steel Introduces Order Tracking Feature

Written by Becca Moczygemba

October 28, 2022

Flat rolled distributor Mill Steel has launched an order tracking feature that customers can use to track their orders and estimated time of arrival.

Mill SteelThe Grand Rapids, Mich.-based company aims to streamline its supply chain process with enhanced digitalization as a value-added service. In 2020 it launched an app for the painted coil market and subsequently increased its online inventory selection in 2021.

The new tracking feature has already proven to be beneficial. “The Mill Steel app has changed the way we do business. It’s freed up our team’s time spent tracking inventory and brought visibility to our supply chain,” said Kevin Vaught, owner of East Kentucky Metals.

The newly implemented tools enable customers to view real-time pricing, place orders, view order history, and bid on coils from excess and secondary markets. Mill Steel employs a team of in-house developers who allow the company to quickly pivot based on customer feedback.

“We’re excited to help drive technology forward within our industry. Bringing innovative digital solutions to market is a key to our customer experience strategy and the vision for where our service offerings are headed,” stated Mill Steel CEO Pam Heglund.

By Becca Moczygemba, Becca@SteelMarketUpdate.com

 

Becca Moczygemba

Becca Moczygemba is a reporter and editor for Steel Market Update. She has been in the steel industry since 2017, specializing in flat-rolled products. Prior to joining SMU, she held positions at Mitsui & Co. and Kloeckner Metals. Becca has a BA in Organizational/Corporate Communication from the University of Houston and an MBA from Norwich University. Contact Becca at becca@steelmarketupdate.com or 724-720-1000.

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